Patient Service Representative Regional Health Medical Clinic Flormann Street Full Time

Regional Health
Rapid City

Job Description

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Category

Patient Services


RHMC-RC Flormann St. Clinic Management

Scheduled Weekly Hours



Day (United States of America)

Employee Type


Job Summary

The Patient Services Representative provides a positive and professional environment for the patient. Serves as the primary reception and resource person for all patients presenting to the clinic. Responsible to ensure effective service operation, according to Regional Health standards and the Regional Health policies and procedures. Must provide a positive and professional environment for the patient through excellent customers service.

Job Description

Essential Functions:
Registers and checks in patients verifying accurate demographic data entry at each encounter, to include scanning and verifying photo ID.
Checks out patients and routes the Patient Care Summary appropriately.
Collects co-payment amounts or payment on patient responsibility accounts per guidelines.
Effectively uses computerized scheduling for appointments and ancillary services for all providers following established protocols.
Finds resolution of accounts flagged in system and works dashboard as assigned.Obtains all legal signatures for treatment and financial policy.
Obtain, scan and verify insurance information, including expiration dates and authorization for services from insurances.
Takes accurate, concise messages making sure they get to the appropriate recipient in a timely manner.
All other duties as assigned.

Additional Requirements

Education - High School Diploma/GED Equivalent in General Studies

Experience - 1+ years of Clinical Experience; 1+ years of Customer Service Experience
Education - Associates degree in Healthcare

Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Make a difference. Every day.

Regional Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Employment Type

Full time